ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.
ISO develops standards for many areas of industry, from quality, health & safety and environment management systems to social responsibility to medical devices and energy management. ISO standards are in place to ensure consistency. Each management system has separate standards and criteria and is classified numerically. For example, ISO 9001:2015 is for Quality Management System.
There are two benefits of ISO certification that are improvement and business commercial compliances. ISO standards aims to provide the guidelines of practical and workable environment for improving and monitoring all areas of your business. While ISO certifications is being issued on compliance of guidelines of particular standards.
TQM stands for Total Quality Management; TQM describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
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